Atendimento ao Cliente
Contact Us
Need help with an order, delivery, or refund request? Reach out and our team will respond as quickly as possible.
Última atualização: February 17, 2026
Antes de abrir um ticket, consulte o FAQ.
A maioria das perguntas sobre frete, reembolso e pagamento são respondidas instantaneamente nas FAQ.
Canal de Suporte
Email support with your order ID and request details so our team can help quickly.
Tempo de resposta típico: within 1-2 business days.
Antes de nos contatar
- Have your order number ready.
- Include photos if reporting a damaged item.
- Review shipping and refund policies first for faster support.
- Check FAQ before contacting support for immediate answers.
Respostas Rápidas Antes de Contatar o Suporte
Estas respostas resolvem as perguntas de pré-suporte mais comuns e reduzem o tempo de espera por resposta.
How much is shipping?
A flat US$9 per order, and free when your merchandise subtotal is US$69 or more. The amount is converted to your checkout currency and shown before you pay.
How long does delivery take?
Most domestic orders arrive in 3-7 business days after dispatch. International orders usually arrive in 7-21 business days.
What is your return window?
Return requests should be submitted within 30 days of delivery for eligible items.